Student support

International Student Care Service (ISCS)

The Overseas Student Ombudsman (OSO) International students may also complain to the OSO if their complaint is in relation to United POP Australia:

  • refusing admission to a course
  • course fees and refunds
  • course or provider transfers
  • course progress or attendance
  • cancellation of enrolment
  • accommodation or work arranged by your provider
  • incorrect advice given by an education agent.
  • if you believe we have failed to take action or are taking too long to take some action. This might include (for example), failing to provide your results in the normal timeframe, or failing to provide services included in your written agreement with United POP Australia.

The OSO may not be able to investigate your complaint if you have not already exhausted our formal internal complaints process as above.

Please refer to the following website if you are considering making a complaint:


Melbourne West Police Station
Address: 313 Spencer St
Melbourne VIC 3000
Phone: (03) 8690 4444

  • Ambulance

Police, Fire, Ambulance – Dial 000

  • Fire

Police, Fire, Ambulance – Dial 000

The State Emergency Service (SES) is an emergency and rescue service dedicated to providing assistance in natural disasters, rescues, road crashes and extreme weather conditions. It is made up almost entirely of volunteers and operates in all States and Territories in Australia. For emergency assistance in a FLOOD or STORM dial 132 500.

  • Local Medical Services (Melbourne CBD ONLY; Doctor, Dentist, Hospital)
    See Student Handbook at page No. 8 

​​Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.

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